FAQ

Find answers to common questions about cashmere orders, shipping, returns, sizing and care.

Shipping

We ship cashmere orders within 2–5 business days. You will receive a tracking link by email once your cashmere knitwear has been dispatched.

International Shipping

Yes, we ship our cashmere clothing internationally. Delivery times depend on your region and local courier schedules.

Returns & Exchanges

If you wish to return or exchange a cashmere item, please contact us within 30 days of delivery. Returned products must be unused and in original condition.

Refunds

After we receive and inspect your returned cashmere garment, we will issue a refund to your original payment method.

Damaged or Incorrect Item

If your order arrives damaged or incorrect, contact us immediately. We will arrange a replacement or process a refund.

Sizing

To find the best fit for your cashmere clothing, we recommend checking our Size Guide before ordering. If you are between sizes, choose your preferred look; relaxed or more fitted.

Cashmere Care

Proper care will help your cashmere knitwear stay soft and beautiful. We recommend gentle hand washing, flat drying and careful storage. Read more in our Cashmere Care Guide.