FAQ

Frequently Asked Questions (FAQ)

1. What materials do you use in your products?

We use high-quality 100% mulberry silk with OEKO-TEX certificate. Each product description includes detailed information about the materials used.

2. How do I take care of my purchase?

To maintain the quality and longevity of your item, please follow the care instructions provided with your purchase. You can also check our [Care Guide] for more details.

3. Do you offer international shipping?

Yes, we offer worldwide shipping. Delivery times and costs may vary depending on your location. You can find more details on our [Shipping Information] page.

4. How long does shipping take?

Shipping times vary by destination. Typically, domestic orders arrive within [X] business days, while international orders may take [X-Y] business days.

5. Can I return or exchange an item?

Yes, we offer a return and exchange policy within [X] days of receiving your order. The item must be unused and in its original packaging. Please visit our [Returns & Exchanges] page for more details.

6. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through our [Order Tracking] page.

7. How can I contact customer support?

If you have any questions or need assistance, you can reach out to our customer support team via email at info@fioramuse.com or through our instagram page: fiora_muse.