Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving the last item in your order to request a return.

EU Right of Withdrawal If you are located in the European Union, you have the right to cancel your order within 14 days without giving any reason. The cancellation period expires 14 days after the day you (or a third party indicated by you) receive the last item of your order. To exercise your right of withdrawal, please contact us at info@fioramuse.com before your order is fulfilled.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at info@fioramuse.com

We'll send you a return shipping label, as well as instructions on how and where to send your package. 

Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we've received and inspected your return. When approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@fioramuse.com